Carrier Customer Satisfaction Survey Questions

Customers were asked to fill out a Carrier Customer Satisfaction Survey detailing their experiencing with Canoga Park Heating and Air Conditioning. Below are the exact questions customers were prompted to answer based on a 1 to 10 rating, with 10 being the best score:

Promptness of dealer personnel
Professional appearance (personnel/vehicles/etc.)
Courtesy and friendliness
Took time to understand my needs
Knowledgeable
Kept my home neat and clean
Explained operation and maintenance of system
Explained equipment and labor warranties
Completed the work in a timely manner
Resolved any issues to my satisfaction
Overall Satisfaction
How likely would you be to recommend Carrier products to a friend or colleague?